Contact & Support Centres

Since February 2019, AHA has administered all registrations, claims and payments for the 23 Programs funded under the 6CPA and now 7CPA. These 23 programs are designed to improve medication compliance, reduce adverse medicine events and associated hospital admissions and medical presentations. AHA operates under the name ‘Pharmacy Programs Administrator’ (PPA) for the administration of these important programs. 

Central to our successful program delivery is the PPA Support Centre, which provides advice and assistance to community pharmacists and other program stakeholders by phone and email between 9am and 8pm AEST each weekday. The PPA Support Centre team handles matters such as user registration for the claiming portal, validating the credentials of community pharmacies, and engaging with community pharmacies to verify and correct claims data. 

We have achieved high levels of customer satisfaction with our Support Centre for this project: in the most recent annual report, the average satisfaction score for the friendliness and professionalism of our staff was 4.61 out of 5; the average score for the knowledge of our staff was 4.58 out of 5; and the average score for timeliness of our email responses was 4.5 out of 5